Question 1

1. How do I purchase Unlocks?

Accepted Answer

Tap on the corresponding amount on the top-up page and pay via Apple Pay (iOS) or Google Pay (Android). Once payment is confirmed, Unlocks will be immediately added to your account.

Question 2

2. Why haven't I received my Unlocks after topping up?

Accepted Answer

Due to potential delays in international settlement networks, please try the following:

Question 3

3. Why was my payment declined?

Accepted Answer

Common reasons include:

Question 4

1. What is an "Unlock"? What is it used for?

Accepted Answer

"Unlock" is a dedicated virtual item within this app. You can consume Unlocks to unlock $up content; each piece of $up content consumes 1 Unlock.

Question 5

3. How much can I win per Unlock?

Accepted Answer

Every time you unlock $up, you receive a scratch card. Scratch cards have different tiers, and subscribers can receive more rewards.

Question 6

4. What is the "Bonus" in Top-up packages?

Accepted Answer

When you purchase specific top-up tiers (such as x10, x20, etc.), we will gift you extra Scratch Cards or items.

Question 7

1. What is Fr+ and what are the benefits?

Accepted Answer

Fr+ is our premium membership that unlocks a suite of powerful perks designed to help you earn more and grow faster. Available as a Monthly plan ($7.99/month) or Yearly plan ($79.9/year), it auto-renews and can be cancelled anytime.

Question 8

2. What is "Spike up the rewards x2"?

Accepted Answer

When you have an Fr+ membership, you can choose to multiply the rewards from scratch cards by 2 to get more diamonds.

Question 9

3. What are "Extra scratch cards"?

Accepted Answer

When you have an Fr+ membership, you can complete specific tasks to receive additional scratch cards.

Question 10

1. Do purchased Unlocks expire?

Accepted Answer

No. As long as your account remains active, purchased Unlocks will remain valid indefinitely.

Question 11

3. Why are third-party top-ups prohibited?

Accepted Answer

For the safety of your account, please ensure you only top up through official channels. Any activity involving third-party "discount top-ups" may result in:

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